Refund policy

Last Updated: August 27, 2026

Thank you for shopping with Boba Baristas We want you to be happy with your purchase and enjoy making your boba at home.

Because our products contain food and beverage ingredients, we have specific return and refund requirements designed to protect product quality and food safety.

1. Returns

We accept returns of unopened and unused products within 14 days of the date you receive your order.

To be eligible for a return:

• The product must be unopened, unused, and in its original packaging.
• All original components, packaging, and included materials must be present.
• You must provide your order number or other valid proof of purchase.
• The return request must be submitted within 14 days of delivery.

Products that have been opened, used, prepared, mixed, or otherwise altered are generally not eligible for return due to food safety and product-quality considerations.

2. Food & Beverage Products

For health, safety, and quality-control reasons, we cannot accept returns of opened food or beverage products, including individual ingredients, powders, syrups, tea, tapioca pearls, or other consumable components.

If you believe a consumable product is defective, damaged, contaminated, incorrectly packaged, or otherwise unsuitable for use, please contact us promptly so we can review the issue and determine an appropriate resolution.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives:

• Damaged during shipping;
• With missing components;
• With a defective product;
• With an incorrect product or flavor; or
• In a condition that makes the product unusable,

please contact us within 7 days of delivery at info@bobabaristas.com

Please include:

1. Your order number;
2. A description of the issue; and
3. Clear photographs of the product, packaging, shipping box, and any visible damage, when applicable.

We may request additional information to help us investigate the issue.

If we determine that the problem was caused by an error on our part, a manufacturing issue, or damage that occurred before delivery, we may, at our discretion and as appropriate, provide a replacement, replacement component, store credit, or refund.

4. Returns for Unopened Products

If you change your mind about an unopened product, you may request a return within 14 days of delivery.

Customers are responsible for return shipping costs for returns due to a change of mind, incorrect purchase, or other reasons unrelated to a Boba Baristas error or defective product.

We recommend using a trackable shipping service when returning an item. Boba Baristas is not responsible for products lost or damaged while being returned to us.

5. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider additional time to process and post the refund to your account.

Unless otherwise required by law, original shipping charges are generally non-refundable for customer-initiated returns.

If the return is due to an error by Boba Baristas, a defective product, or qualifying damage, we will determine an appropriate remedy, which may include reimbursement of applicable shipping costs.

6. Refunds for Orders We Cannot Fulfill

If we are unable to fulfill an order within the timeframe represented at the time of purchase, we will contact you regarding the delay and, where applicable, provide you with the option to accept the delay or cancel the order for a refund.

If an order is canceled because Boba Baristas cannot fulfill it, we will issue the applicable refund in accordance with federal law and our obligations as an online seller.

7. Exchanges

We generally do not offer direct exchanges for food or beverage products.

If you receive an incorrect, damaged, or defective product, please contact us at info@bobabaristas.com. We will review the situation and, when appropriate, provide a replacement or other remedy.

8. Sale, Promotional, and Discounted Products

Unless otherwise stated at the time of purchase, sale and promotional products are subject to the same return requirements described in this policy.

Certain promotional or customized products may be excluded from returns where clearly disclosed before purchase.

9. Gift Purchases

If an eligible unopened product was purchased as a gift, the original purchaser may request a return in accordance with this policy.

Refunds will generally be issued to the original payment method used for the purchase.

10. Return Authorization

Please do not send products back without contacting us first.

To request a return or report a damaged, defective, or incorrect order, contact:

Boba Baristas
Email: info@bobabaristas.com
Website: bobabaristas.com

We will provide return instructions when a return is authorized.

Unauthorized returns may be refused or may result in delays in processing your request.

11. No Waiver of Legal Rights

Nothing in this Return & Refund Policy is intended to limit, waive, or eliminate any rights or remedies you may have under applicable federal, state, or local law.

Where applicable law provides a customer with rights greater than those described in this policy, those legal rights will apply.

12. Changes to This Policy

Boba Baristas reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

Your purchase will be governed by the version of this policy that was in effect at the time of your purchase.

Questions?

If you have questions about a return, refund, damaged order, or defective product, please contact us at:

info@bobabaristas.com